The Helpdesk acts as LSC’s central point of communication among each other and with the clients we collectively support. The Helpdesk is manned between 8 am and 5 pm every normal business day. Requests for services are logged in our Helpdesk database that provides us with a way to track requests and route them effectively.
Follow-up and quality measurements also fall under the responsibilities of the Helpdesk. Employees at the Helpdesk frequently “spot-check” the requests that they receive so that, coupled with the technician verifying customer satisfaction, users will frequently receive a call from the Helpdesk to double-check that satisfaction. The Helpdesk also welcomes your input on anything related to Life Sciences Computing in the form of an email or a phone call.